Data privacy statement
Your personal data will be processed on our website by Serfaus Alpensuites. The contact details of Alpensuites Serfaus can be found at Impressum.
We take the protection of your personal data very seriously and process your personal data in accordance with the legal data protection provisions and this Data Privacy Statement.
You may normally use our website without disclosing personal data. To the extent that personal data (such as name, address or email addresses) are collected on our website, this is always voluntary, if possible.
We process your personal data with the assistance of processors that assist us in connection with providing the services (e.g. web hoster, electronic newsletters).
These processors are obliged to strictly protect your personal data and may process your personal data for no purpose other than the provision of our services.
Your personal data are transferred only to typical commercial service providers such as banks (money is transferred you), tax advisors (you are entered in our accounting system), mail handling service providers etc.
Cookies are files which enhance the user-friendliness and efficiency of websites. A cookie is a tiny text file, which stores information. When you visit a website, a cookie can be stored on the computer of the person visiting the website. If the user visits the website again, the website can read the data of the previously stored cookie and determine if the user has already visited the website before and which parts of the website are of particular interest for that user.
More information on cookies is available at WIKIPEDIA.
You can adjust the settings of your browser to allow or to block cookies. The location of these settings depends on your browser. Detailed information is available via the help function of your browser.
If you have disabled cookies, you might not be able to use the full functionality of this website.
COOKIES ON OUR WEBSITE
Our website uses the following cookies:
- Absolutely necessary cookies to ensure basic functions of the website
- cookieconsent_status, dp_cookieconsent_status: Used to store consent to cookie use.
- ga-disable: Used to store the opt-out of Google Analytics.
- Statistics/performance cookies to improve the user experience
Server Log Files
When you use our website, web server log files will be generated. These contain, among other things, IP addresses.
For reasons of operational security, for the creation of access statistics, etc., web server log files are created. In compliance with GDPR, these log files are stored for two weeks. Among other things, we also have access to error log files, which provide help for finding errors. These will also be automatically deleted after two weeks.
The web servers generate logfiles containing the following information:
- the website (URL)
- the browser and its version
- the operating system used
- the referrer URL (the previously visited page)
- Host name and IP address of the accessing computer
- the time of the server request
Third party services and content
This website uses Google Analytics, a web analytic service provided by Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google") on the legal basis of overriding legitimate interest (analysis of website use). For this purpose, we have concluded a data processing agreement with Google.
This website uses the "IP anonymization" functionality. Google truncates and therefore anonymizes your IP-address within the Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there.
According to Google, Google uses this information to evaluate your use of the website, to compile reports on website activities, and to provide other services relating to website activity and internet use.
Google may also transmit that information to third parties, if this is prescribed by law and to the extent that third parties process such data on behalf of Google.
Detailed information on how Google Analytics uses user data can be found in the data privacy statement of Google bzw. from Google Analytics.
DEACTIVATE GOOGLE ANALYTICS
You can generally block the collection of your user data by adjusting the settings of your browser to "Do Not Track". Our website then takes into account the "Do Not Track" signal, which your browser then sends to all websites.
You can generally block the collection of your user data by Google Analytics by downloading and installing a browser plugin which is available at: https://tools.google.com/dlpage/gaoptout?hl=de
You can block the collection of your data by Google Analytics only on this website by clicking the following link. This allows you to set an opt-out cookie which blocks the collection of your data if you visit this website again:
Data processing when using PMS systems (widgets)
Widgets of the company zadego GmbH (easybooking) may be implemented on these
The provider is a PMS system, which represents the provider of the hotel software of the
responsible person. Depending on the tourism business, the widgets can be the following:
- Enquiry form
- Booking engine
- Small Search (enquiry, booking)
- Category View
- Room view
- Packages Widget
- Price overview
- Price comparison
- Availability calendar
- Online Check-In
a. General information
In order to process your enquiry or booking, it is necessary that the data provided by you
to the responsible person is processed.
The above-mentioned person in charge and zadego GmbH (both jointly also referred to
as "provider") have a contractually regulated business relationship. The person responsible
obtains his hotel administration or booking software from zadego GmbH.
The personal data provided by you will be transferred to the administration system and to
companies in business relations with the administration system. This transfer takes place
in particular to the aforementioned landlords, possibly also to tourism associations,
registration providers, payment providers and other companies that are linked to the
administration system and/or landlord and must be consulted for the fulfilment of postcontractual
The use of personal data by the providers is governed by the applicable statutory
provisions and the consent given by you to the use of your data.
b. Collection of data
Within the framework of an enquiry or booking with the tourism company, you provide
relevant data for the execution of the same. As a rule, this involves the following:
- First name and surname
- E-mail address
- Payment data (bank details, credit card details)
- birth data (for the identification of children)
This data is only collected to the extent permitted by law and only with your consent and
active participation. As far as the consent is declared electronically within the scope of the
services, the legal obligations to provide information are taken into account and this
consent is recorded by suitable technical systems.
c. Purpose of this data processing
The person responsible will process your personal data in this context for the following
- Online Check-In
- Fulfilment of reporting obligations
- Payment processing
If you enter personal data (contact data, e-mail, data of the desired stay in our house) in
one of these widgets, this is always done on a voluntary basis and only for the purpose of
being able to make an appropriate offer for your desired stay.
If there is no contractual relationship between the parties (i.e. there is no stay in the
business of the responsible person), the data of the person concerned will be deleted
automatically from the systems immediately. In individual cases, legal storage and
deletion periods must be observed.
You have the right to information, to rectification and erasure of personal data, and to limitation of the processing of personal data.
To the extent that your personal data are processed on the legal basis of your consent or in reliance on a contract concluded with you, you have also the right to data portability.
You have the right to withdraw your consent to the processing of your personal data. This will not affect the lawfulness of processing of personal data until you have exercised your right of withdrawal.
You have the right to object to the processing of your personal data for direct marketing. If you exercise that right, we will cease the processing of your personal data for direct marketing.
You have also the right to send a complaint to the supervisory authority (Österreichische Datenschutzbehörde, Wickenburggasse 8, 1080 Wien, email@example.com).